> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qwox.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Qwox

## General

<AccordionGroup>
  <Accordion title="What is Qwox?">
    Qwox is an AI-powered life assistant that helps you capture, organize, and recall information. It combines the power of advanced AI with personal memory to help you never forget important information.
  </Accordion>

  <Accordion title="Is Qwox free to use?">
    Yes! Qwox has a generous free plan that includes:

    * 100 AI messages per month
    * 2 GB storage
    * 50 files maximum
    * Basic search
    * 60-day memory retention

    Premium plan (\$10/month) offers unlimited features.
  </Accordion>

  <Accordion title="What platforms is Qwox available on?">
    Qwox is currently available on:

    * **Web:** app.qwox.ai (Available now)
    * **iOS:** Coming soon
    * **Android:** Coming soon

    Your data syncs automatically across all platforms.
  </Accordion>

  <Accordion title="What languages does Qwox support?">
    Qwox fully supports:

    * English
    * Turkish (Türkçe)
    * Spanish (Español)
    * French (Français)

    You can use any of these languages and even search across languages.
  </Accordion>
</AccordionGroup>

## Account & Billing

<AccordionGroup>
  <Accordion title="How do I create an account?">
    Visit [app.qwox.ai/register](https://app.qwox.ai/register) and sign up with your email or use Google/Apple sign-in. No credit card required for the free plan.
  </Accordion>

  <Accordion title="Can I upgrade or downgrade my plan?">
    Yes, you can change your plan at any time:

    * **Upgrade:** Takes effect immediately
    * **Downgrade:** Takes effect at the end of your billing period

    Go to Settings > Subscription to manage your plan.
  </Accordion>

  <Accordion title="What payment methods do you accept?">
    We accept:

    * Credit/Debit cards (Visa, Mastercard, Amex)
    * Apple Pay
    * Google Pay

    All payments are processed securely.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes, you can cancel your subscription at any time. You'll continue to have access to Premium features until the end of your billing period.
  </Accordion>

  <Accordion title="What happens to my data if I downgrade?">
    If you downgrade from Premium to Free:

    * Your data is preserved but may become read-only if over limits
    * Memory retention changes from forever to 60 days
    * Some features become limited

    We never delete your data without your consent.
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="What's the difference between memories and notes?">
    **Memories** are quick facts you save through conversation:

    * "Remember my passport number is AB123456"
    * Automatically categorized
    * Easy to save and retrieve

    **Notes** are longer-form content:

    * Meeting notes, journal entries, lists
    * Rich formatting support
    * Organized in folders with tags
  </Accordion>

  <Accordion title="How does cross-language search work?">
    Qwox uses AI to understand meaning, not just keywords. This means you can:

    * Save a note in Turkish
    * Search for it in English
    * Find it because Qwox understands both

    Example: Save "Doktor randevum 15 Ocak" → Search "doctor appointment" → Found!
  </Accordion>

  <Accordion title="Can I share notes with others?">
    Yes, you can share notes:

    * Generate a shareable link
    * Set view or edit permissions
    * Revoke access anytime

    Sharing features are available on both Free and Premium plans.
  </Accordion>

  <Accordion title="Does Qwox work offline?">
    Limited offline functionality is available:

    * View recently accessed notes
    * Create new content (syncs when online)
    * AI features require internet connection

    Full offline mode coming soon.
  </Accordion>
</AccordionGroup>

## Privacy & Security

<AccordionGroup>
  <Accordion title="Is my data secure?">
    Yes, security is our top priority:

    * AES-256 encryption at rest
    * TLS 1.3 encryption in transit
    * SOC 2 compliant infrastructure
    * Regular security audits

    See our [Privacy page](/features/privacy) for details.
  </Accordion>

  <Accordion title="Do you sell my data?">
    **No, never.** We don't sell your data, share it with advertisers, or use it for any purpose other than providing the service you're using.
  </Accordion>

  <Accordion title="Is my data used to train AI?">
    No, your personal data is not used to train AI models without your explicit opt-in consent. We may use anonymized, aggregated data to improve our services.
  </Accordion>

  <Accordion title="Can I delete my data?">
    Yes, you have full control:

    * Delete individual items anytime
    * Export all your data
    * Delete your entire account
    * Request complete data erasure

    Go to Settings > Privacy for all options.
  </Accordion>

  <Accordion title="Where is my data stored?">
    Data is stored in secure cloud facilities. For Enterprise customers, we can accommodate specific data residency requirements.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Qwox isn't responding correctly">
    Try these steps:

    1. Start a new conversation
    2. Be more specific with your request
    3. Check your internet connection
    4. Clear the app cache
    5. Contact support if issues persist
  </Accordion>

  <Accordion title="I can't find something I saved">
    Tips for finding your information:

    * Try different search terms
    * Check if it's in a different category
    * Look in the Memories or Notes section
    * Try searching in the language you saved it in
    * Contact support if it's missing
  </Accordion>

  <Accordion title="Notifications aren't working">
    Check these settings:

    1. Enable notifications in Settings > Notifications
    2. Check your device notification permissions
    3. Ensure the app isn't in battery saver mode
    4. Reinstall the app if issues persist
  </Accordion>

  <Accordion title="Sync isn't working">
    To fix sync issues:

    1. Check your internet connection
    2. Pull down to manually refresh
    3. Log out and log back in
    4. Update to the latest app version
    5. Contact support if issues persist
  </Accordion>
</AccordionGroup>

## Getting Help

<CardGroup cols={2}>
  <Card title="Contact Support" icon="envelope" href="https://qwox.ai/contact">
    Email us at [support@qwox.ai](mailto:support@qwox.ai)
  </Card>

  <Card title="Community" icon="discord" href="https://discord.gg/qwox">
    Join our Discord community
  </Card>

  <Card title="Guides" icon="book" href="/guides/getting-started">
    Step-by-step tutorials
  </Card>

  <Card title="Feature Requests" icon="lightbulb" href="https://qwox.ai/roadmap">
    Suggest new features
  </Card>
</CardGroup>

***

<Note>
  Can't find what you're looking for? [Contact our support team](https://qwox.ai/contact) and we'll be happy to help!
</Note>